Our Guarantee: If you don’t get a compliment within three wearings or if you find something wrong with your Toad&Co garment, we’ll take
it back and make it right.
|Total Order||Ground||2nd Day||Overnight|
We want you to get your Toad on as quickly as possible, so we try to ship your order the following business day after you make a purchase. Keep in mind, our shippers take weekends off — orders received on Friday will be sent out the following Monday. Shipping time for expedited orders is detailed below.
For PO Box addresses, select "USPS or PO Box" in the shipping section of the checkout process. Your order will ship via USPS Priority Mail.
Expedited/ UPS shipping is not available to PO Boxes.
All shipping methods are subject to weather delays.
3-5 Days (not including Sunday)
5-8 business days (not including Saturday and Sunday).
UPS 2nd Day Air®
Orders placed by 9am Pacific Time will ship the same business day; all other orders will ship the following business day. 2nd Day Air delivery to AK or HI may take 3-4 days from the shipping date.
UPS Next Day Air®
Orders placed by 9am Pacific Time will ship the same business day; all other orders will ship the following business day. Next Day Air delivery is available only in the continental U.S.
Our warehouse is closed and does not ship on the following holidays:
Martin Luther King Day
July 4th - Observed July 3rd
Thanksgiving Day (and following Friday)
Christmas Eve (Dec 24)
Christmas Day (Dec 25)
New Year's Eve(Dec 31)
New Year's Day (Jan 1)
As much as we'd like to let it slide, we have to collect state sales tax on orders shipped to addresses in California, Washington and Maine.
Toad&Co has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers anywhere in the world (including APO/FPO addresses). Simply choose the "International Checkout" option when you're ready to check out. International Checkout will process your order, including billing, shipping and customer service. You can pay by credit card, PayPal or bank transfer. Unfortunately promotional codes cannot be applied to international orders.
Return instructions are located on the back of the invoice included with your order. If you do not have your invoice, please write your order number (beginning with "EC") legibly on the outside of your return package.
We now provide a pre-paid USPS return shipping label (starting with orders placed on or after 10/28/16). Simply peel the label off the insert in your order and attach it to the outside of your return. You can either drop this return off at a USPS drop box, or you may leave it in your mailbox with other outgoing mail.
If you choose to use our label, the following flat rates will be deducted from your refund amount:
|# of Items Returned||Amount deducted from your return ($)|
If you do not use the provided shipping label, please send your return using a trackable shipping method. Please write down your tracking # for reference.
Once your return is received, we'll issue a credit to the original method of payment within 7-10 business days. Contact customer service at 800.865.8623 or email@example.com if you need additional help.Send All Returns To: