Shipping & Returns

Our Guarantee: If you don’t get a compliment within three wearings or if you find something wrong with your Toad&Co garment, we’ll take
it back and make it right.

Orders over $100 ship free.

Shipping Rates
Total Order Ground 2nd Day Overnight
$0.00—$99.99 $7.95 $17.95 $23.95
$100.00—$199.99 FREE $21.95 $27.95
$200.00+ FREE $25.95 $30.95

General Shipping Info

We want you to get your Toad on as quickly as possible, so we try to ship your order the following business day after you make a purchase. Keep in mind, our shippers take weekends off — orders received on Friday will be sent out the following Monday. Shipping time for expedited orders is detailed below.

For PO Box addresses, select "USPS or PO Box" in the shipping section of the checkout process. Your order will ship via USPS Priority Mail.

Expedited/ UPS shipping is not available to PO Boxes.

All shipping methods are subject to weather delays.

3-5 Days (not including Sunday)

UPS Ground
5-8 business days (not including Saturday and Sunday).

UPS 2nd Day Air®
Orders placed by 9am Pacific Time will ship the same business day; all other orders will ship the following business day. 2nd Day Air delivery to AK or HI may take 3-4 days from the shipping date.

UPS Next Day Air®
Orders placed by 9am Pacific Time will ship the same business day; all other orders will ship the following business day. Next Day Air delivery is available only in the continental U.S.

Shipping Holidays
Our warehouse is closed and does not ship on the following holidays:

Martin Luther King Day
Memorial Day
Presidents Day
July 4th - Observed July 3rd
Labor Day
Thanksgiving Day (and following Friday)
Christmas Eve (Dec 24)
Christmas Day (Dec 25)
New Year's Eve(Dec 31)
New Year's Day (Jan 1)

As much as we'd like to let it slide, we have to collect state sales tax on orders shipped to addresses in California, Washington and Maine.

International Shipping

Toad&Co has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers anywhere in the world (including APO/FPO addresses). Simply choose the "International Checkout" option when you're ready to check out. International Checkout will process your order, including billing, shipping and customer service. You can pay by credit card, PayPal or bank transfer. Unfortunately promotional codes cannot be applied to international orders.

All inquiries regarding international orders and tracking, login to your International Checkout account or contact International Checkout.


Return instructions are located on the back of the invoice included with your order. If you do not have your invoice, please write your order number (beginning with "EC") legibly on the outside of your return package.

We now provide a pre-paid USPS return shipping label. Simply peel the label off the insert in your order and attach it to the outside of your return. You can either drop this return off at a USPS drop box, or you may leave it in your mailbox with other outgoing mail.

If you choose to use our label, the following flat rates will be deducted from your refund amount:

# of Items ReturnedAmount deducted from your return ($)

If you do not use the provided shipping label, please send your return using a trackable shipping method. Please write down your tracking # for reference.

Once your return is received, we'll issue a credit to the original method of payment within 7-10 business days. Contact customer service at 800.865.8623 or if you need additional help.

Send All Returns To:
Attn: Customer Service Returns
1905 S Mt Prospect Road, Suite C
Des Plaines, IL 60018


To make an exchange, please follow the above return instructions for the item(s) you don’t want, then place a new order for your replacement item. You’ll be refunded back to your original form of payment once we receive your return in our warehouse (within 5-7 business days). At any time, visit to place a replacement order for your new item.

We don't offer free shipping on returns, but we do offer free shipping on your replacement order. When making your replacement order, use the promo code on the back of your original invoice to receive free shipping.

If the item you wish to exchange was not purchased through or, please contact the original seller for an exchange. IMPORTANT! Please DO NOT request exchanges on your return invoice. Our warehouse is a shipping and receiving facility only and cannot process exchanges.

Returning a Gift

If you'd like to return a gift that was originally purchased on or, please contact customer service at 800.865.8623 or for instructions on how to make an exchange or receive a gift card credit. To speed up the process, please have the order number or name of the original purchaser on hand. Unfortunately we cannot make exchanges on gifts that were not purchased through

Items purchased at another retailer

If the item you would like to return was not purchased directly through or, please contact the original retailer.


If you purchased items at full price on within the last 14 days that are now on sale, we're happy to give you a price adjustment if the item is still in stock. Proof of purchase is required and the original method of payment will be credited. No price adjustments made on product already on sale.