Frequently Asked Questions
Shipping & Orders
Our Guarantee: If you don’t get a compliment within three wearings or if you find something wrong with your Toad&Co garment, we’ll take it back and make it right.
We want you to get your Toad as quickly as possible, so we try to ship your order the following business day after you make a purchase. Keep in mind, our shippers take weekends and holidays off. Orders received on Friday will be sent out the following Monday. Once your package is shipped, we’ll email your tracking number; this could take up to 24 hours so please check back one business day after you have placed your order. Please see our Shipping & Returns page for shipping rates and methods.
We move pretty quickly once you hit the Submit button. If we haven’t shipped your order yet, our Toad&Co customer service team may be able to help. Contact them during normal business hours, Monday-Friday, 9am – 5pm (PST), or email firstname.lastname@example.org.
Toad&Co has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers anywhere in the world (including APO/FPO addresses). Simply choose the "International Checkout" option when you're ready to check out. International Checkout will process your order, including billing, shipping and customer service. You can pay by credit card, PayPal or bank transfer. Unfortunately promotional codes cannot be applied to international orders.
For all inquiries regarding international orders and tracking, log in to your International Checkout account or contact International Checkout.
Once your package is shipped, you’ll be emailed a confirmation email with a tracking number. Tracking numbers may take up to 24 hours to appear while the package is delivered to the shipping facility. Please be patient and check back roughly one business day after you have placed your order.
Returns & Exchanges
Send All Returns To:
Attn: Customer Service Returns
1905 S Mt Prospect Road, Suite C
Des Plaines, IL 60018
We provide a pre-paid USPS return shipping label with all online purchases. It is located on the outside of the package in a yellow sleeve labeled “Return Documents Enclosed”. Simply remove the label from sleeve, peel and apply to the outside of your return shipment. You can either drop this return off at a USPS box, or leave in your mailbox with other outgoing mail.
If you choose to use the label provided, the following flat rates will be deducted from your refund amount:
|# items returned||Amount Deducted From Return|
If you do not use the provided shipping label, please send your return using a trackable shipping method. Please write down your tracking # for reference.
To make an exchange, please follow the above return instructions for the item(s) you don’t want, then place a NEW order for your replacement item. IMPORTANT: Please DO NOT request exchanges on your return invoice. Our warehouse is a shipping and receiving facility only and cannot process exchanges. When your returned item has been received (within 5-7 business days), you’ll be refunded back to your original form of payment. At any time, visit www.toadandco.com to place a replacement order for your new item or contact customer service at 800.865.8623 or email@example.com for exchange assitance.
We do not offer free shipping on returns, but we do offer free shipping on your replacement order. When making your replacement order, use the promo code on the back of your original invoice to receive free shipping.
If the item you wish to exchange was not purchased through www.toadandco.com, please contact the original seller for assistance.
If you'd like to return a gift that was originally purchased on www.toadandco.com, please contact customer service at 800.865.8623 or firstname.lastname@example.org for instructions on how to make an exchange or receive a gift card credit. To speed up the process, please have the order number or name of the original purchaser on hand. Unfortunately we cannot make exchanges on gifts that were not purchased through www.toadandco.com. Please contact original seller fo assistance.
When you return an item using the provided pre-paid return label, you can track your package by going to USPS and entering the return tracking number provided. Using the pre-paid labels will allow us to track your return or exchange. Once your return is received, we'll issue a credit to the original method of payment within 7-10 business days. Contact customer service at 800.865.8623 or email@example.com if you need additional help.
We stand behind all our products. Please have photos of defective items ready to send to firstname.lastname@example.org, and we will happily take care of you.
Like our guarantee says, If you don’t get a compliment within three wearings or if you find something you don’t like, we’ll take it back and make it right.
Yes, we do! We currently send out the Toad&Co quarterly Handbook once per season. It calls out our latest and greatest styles, offers travel tips, recipes, and has lots of great information on how to live sustainably. Our cataog is printed on recyled paper with soy based inks.
Other Useful Stuff
You can email email@example.com or call 800.865.8623 and we’ll be happy to take you off the list.
Lots of places! Toad&Co can be found at many online retailers and retail stores across the country. To find a store in your area, use the Store Locator.
If you purchased items at full price on www.toadandco.com within the last 14 days that are now on sale, we're happy to give you a price adjustment if the item is still in stock. Proof of purchase is required and the original method of payment will be credited. We do not offer price adjustments made on products that were already on sale.
Hey, Happy Birthday! Your birthday discount is valid for the entire month of your birth date. Sign up here so we can always send you a birthday treat.
The Renewal Workshop partners with apparel brands to take damaged, returned or unsellable clothing and turn it into renewed apparel or upcycled materials. This spares millions of tons of textiles from ending up in landfills each year. By diverting our unsellable inventory from the landfills, we are transforming a linear apparel system into a circular one. Click here for more information on our partnership with the Renewal Workshop.
Unfortunately, the Renewal Workshop is not set up to receieve clothing directly from consumers quite yet. While they work on that, please remember to care for your clothes properly in order to extend the life of your garment. “Wear it out or pass it on,” that’s our motto. Follow the garment's care instructions to ensure you’re getting the most out of your Toad.