Frequently Asked Questions
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It means building clothes designed to last, and thinking carefully about every step of how they're made. We've been at this a long time, and that experience shows in the high standards we hold for sustainable materials: organic cotton, hemp, TENCEL™ Lyocell, recycled fibers, and more. Sustainability goes beyond fibers and materials, too. Every step of the process matters – from responsible sourcing through ethical manufacturing to our use of resources and water (for example, our wastewater is treated and discharged properly throughout second and final production stages) to end-of-life resale. It all connects back to the same commitment. Fewer things, made right, worn long, passed on. Dig deeper into our approach on our Sustainability page or see the numbers behind it in our Impact Report.
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Through longstanding relationships with thoroughly vetted manufacturing partners, eco certifications, and a strict Code of Conduct that every partner must meet. Our production facilities are independently audited for wastewater treatment and worker safety. We source fabrics from mills that meet recognized standards for organic, recycled, and responsibly produced materials – so the standard of care is built into the entire supply chain. Learn more about our factory partners.
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While most of our materials are plant-based or recycled, we do use wool and alpaca for their natural warmth, durability, and long-lasting performance. These fibers can help garments stay in use longer, reducing the need to replace them.We never use fibers sourced from wild animals. All of our wool is non-mulesed, meaning it comes from sheep that have not undergone mulesing – a painful practice that removes strips of skin. When we use recycled wool, it's certified to the Global Recycled Standard (GRS), verifying the recycled content and responsible processing. Like every material we choose, we look for the best balance of performance, longevity, and responsible sourcing.
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OEKO-TEX® recently updated their requirements to include certification of every material at the color level. While a good thing, it would be prohibitively expensive for a company of our size. We will continue to partner with OEKO-TEX® certified facilities, meaning our production partners are independently tested and verified for responsible chemical use and environmentally sound practices. Our commitment to safe, responsible manufacturing hasn't changed – just the label that could feasibly appear on the page. Learn more about our factory partners and strict code of conduct.
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Yes. Every manufacturing partner is held to a strict Code of Conduct covering fair wages, safe working conditions, and environmental responsibility. We have a selective process when choosing partners, and maintain long-term relationships with them – some spanning over two decades – including regular in-person visits, resulting in deep accountability. Good people making great clothes.
