TOAD&CO RETURNS POLICY
Our Guarantee: If you don't get a compliment within three wearings or your Toad&Co clothes don't bring you joy, we'll make it right.
To check on the status of a refund, please contact us and a Toad&Co Representative will check on the status of your refund.
Items purchased through a Toad&Co retailer, please contact that original store for assistance.
Items that were received as a gift from a Toad&Co retailer, please contact that original store for assistance. Having the original order number or name of the original purchaser on hand will help speed up the process.
Damaged or defective item exchanges, please fill out a warranty claim form and include photos of the damage and a description of the issue. If your claim is approved, we will credit your original form of payment if purchase was in the last 30 days or a gift card will be issued via email.
Items that were received as a gift from www.toadandco.com, please fill out a return form and select "gift" as the purchased from option. A Toad&Co Representative will issue a Return Authorization number and instructions on where to return your order. For all gift returns, a gift card credit will be issued upon receipt. Having the original order number or name of the original purchaser on hand will help speed up the process.
All other exchanges/returns, return instructions are located on the back of the invoice included with your order. If you do not have your invoice, please write your order number (beginning with "EC," ex: EC-186424) legibly on the outside of your return package. *The order number can be found in any email confirmations you have received. If you do not know your order number, please contact us.
We now provide a pre-paid USPS return shipping label. This label can be found in the pouch on the outside of your package. Simply peel the label off the insert in your order and attach it to the outside of your return. You can either drop this return off at a USPS drop box, or you may leave it in your mailbox with other outgoing mail.
If you choose to use our label, the following flat rates will be deducted from your refund amount:
- 1 Item Returned = $5.95
- 2 Items Returned = $7.95
If you do not use the provided shipping label, please send your return using a trackable shipping method. Please write down your tracking number for reference.
Please note any original shipping charges will not be included in the refund amount.
If you have any additional questions about our returns process, please contact customer service for assistance.