Job Listings

Our headquarters is located in beautiful Santa Barbara, California. We also have a retail store in Freeport, Maine.

To those who look at each day as an opportunity to blaze a trail for the adventure that is life… we call on high. As devoted evangelists and aficionados of living life to the fullest, we awake each day ready for business. The business of engineering socially and environmentally committed clothing, equally suited for the rigors of the trail or tavern. Because, we hold these truths to be self-evident, that no one should ever have to choose between looking good and doing good. Can we get an amen?

At Toad, we value leadership, passion, curiosity, and integrity - and are unwaveringly committed to the planet and all her people. Are we kindred spirits? Drop us a line by sending a resume and cover letter to jobs@toadandco.com

SANTA BARBARA, CALIFORNIA OPENINGS:

CUSTOMER SERVICE MANAGER

The Customer Service Manager will build brand awareness, trust and loyalty by providing an exceptional customer experience and ensuring the success of the customer service team. This position will lead with support from the team, all aspects of customer service via written and verbal commutation with both our direct and wholesale customers.

Responsibilities:

  • Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
  • Establish performance benchmarks and hold team to those goals
  • Resolve customer conflicts and handle escalation procedures
  • Provide and emulate for the team exceptional customer service:
    • Troubleshoot and provide accurate information to customer questions or concerns related to orders, garments, shipments, returns, exchanges, web experience, and company service & environmental initiatives
    • Ensure customer interactions and order management are tracking to departmental KPIs
    • Work with a team to process returns and exchanges to ensure a smooth transaction for the customer
    • Respond to customer inquiries via ERP dashboard
  • Lead team meetings and problem solve customer service related issues
  • Lead Order Management:
    • Work with warehouse and logistics teams to ensure on-time shipping; notifying customers when there are delays
    • Run oversold and allocation reporting to ensure orders are ready to ship
    • Work with customers and sales reps to make order edits, enter new orders and audit orders for accuracy
  • Handle customer inquiries through multi-channel communication (telephone, email, social etc.) to ensure a ‘wow’ customer experience
  • Product education: communicates features, benefits, fabric properties, usage, and care instructions using various channels of communication
  • Utilize and be a leader all systems accurately and efficiently
  • Continually advance product knowledge
  • Work cross functionally to provide customer insights and feedback to appropriate team.
  • Work with cross functional teams to solve customer issues and to improve the overall processes
  • Contribute to the evolution and documentation of department processes
  • Work as a team to ensure department and individual goals are met on a daily basis
  • Assist with additional departmental tasks/projects as assigned to help support the service teams’ initiatives

Qualifications:

  • Excellent written and verbal communication skills
  • Highly organized, self-starting, problem-solver with strong follow through skills
  • Proficient in Microsoft Word, Excel, and Outlook
  • Ability to quickly learn new systems and grasp technological concepts
  • Must be able to organize and prioritize multiple projects in a fast paced environment
  • Ability to work well within a team environment while still accountable to individual goals
  • Prior customer service experience
  • Experience using Netsuite ERP a plus
  • Previous customer service team management
  • Must enjoy human interaction
  • Willingness to problem solve and collaborate across departments to achieve aligned goals
  • Willingness to go above and beyond for customers and Toad&Co
 

FREEPORT, MAINE OPENINGS:

FULL OR PART TIME SALES TEAM MEMBER 

We're looking to add a sales superstar to our team! Do you love getting outside, Toad&Co clothes, and coffee? If so, it sounds like you could be a great fit.

Toad&Co is a sustainable, outdoors lifestyle brand. We're optimistic, fun-loving and committed to making and selling responsible clothing. We offer a great work environment, flexible scheduling, paid time off, generous discounts, and a employee profit share program!

This position is responsible for providing customers with a complete and enjoyable shopping experience. This includes exceptional customer service, assisting in opening and closing duties, maintaining store appearance, and more.

The right person is hardworking, comfortable contributing ideas, and able to jump right into a busy retail environment. You will need to be able to take general guidelines and turn them into action. Retail experience, hopefully in the clothing and/or outdoor industry, is preferred, but not required.

A great attitude is the most important thing! Part-time or full-time opportunities are available. Email freeport@toadandco.com for more information. 

You Must Be:

  • Reliable, honest, hard-working, and a team-player
  • A confident and effective communicator, with customers and co-workers alike.
  • Generally excited about the products we offer with a strong desire to learn more.

    Requirements:

    • Positive attitude and (at least a little) sense of humor
    • Available 3-5 days a week. Weekend availability is required.
    • Able to multi-task in a fast paced environment while maintaining a high level of customer engagement

      At Toad&Co, we promise a big dose of fun (even if it is work) and an inclusive community where everyone feels welcome. However you identify or whatever your background, if there is a position that feels right up your alley we encourage you to put your name in the hat.