Shipping & Orders
Our Guarantee: If you don't get a compliment within three wearings or your Toad&Co clothes don't bring you joy, we'll make it right.
We want you to get your Toad as quickly as possible, so we try to ship your order the following business day after you make a purchase. Keep in mind, our shippers take weekends and holidays off. Orders received on Friday will be sent out the following Monday. Once your package is shipped, we’ll email your tracking number; this could take up to 24 hours so please check back one business day after you have placed your order. Please see our Shipping & Returns page for shipping rates and methods.
We move pretty quickly once you hit the Submit button. If we haven’t shipped your order yet, contact our Toad&Co customer service team and they may be able to help catch it before it goes out. Our normal business hours are Monday-Friday, 9am – 5pm (PST).
We love our international customers, but at the moment we are only able to facilitate shipping to the US and Canada. We are working hard on finding an international shipping option – so stay tuned!
Returns & Exchanges
We provide a pre-paid USPS return shipping label with all online purchases. It is located on the outside of the package in a yellow sleeve labeled “Return Documents Enclosed”. Simply remove the label from sleeve, peel and apply to the outside of your return shipment. You can either drop this return off at a USPS box, or leave in your mailbox with other outgoing mail.
If you choose to use the label provided, the following flat rates will be deducted from your refund amount:
# of Items Returned & Amount Deducted from Return
1 – $5.95
2 – $7.95
If you do not use the provided shipping label, please reach out to us directly at email@example.com with your order number and we will issue you an RA# and provide instructions for returning.
At the moment we aren't able to process exchanges directly. Instead, to make an exchange we recommend following the above return instructions for the item(s) you don’t want, then placing a new order for your replacement item(s). Please do not request exchanges on your return invoice. Our warehouse is a shipping and receiving facility only and will not be able to process exchanges. When your returned item(s) has been received and accepted (within 7-10 business days), you’ll be refunded back to your original form of payment.
Other Useful Stuff
Yes you can! If you have some old Toad clothing you're ready to part ways with you can send it to the Renewal Workshop as part of the Circle Back Program.
Here is the address to send to:
CircleBack @ The Renewal Workshop
1400 NE Columbia Gorge Way
Cascade Locks, OR 97014
*And just so we’re clear, we’re not sending this back to you. If you're looking to repair yourself, check out our blog for some handy guides.