FAQs

Our Guarantee: If you don't get a compliment within three wearings or your Toad&Co clothes don't bring you joy, we'll make it right.

We want you to get your Toad as quickly as possible, so we try to ship your order the following business day after you make a purchase. Keep in mind, our shippers take weekends and holidays off. Orders received on Friday will be sent out the following Monday. Once your package is shipped, we’ll email your tracking number; this could take up to 24 hours so please check back one business day after you have placed your order. Please see our Shipping & Returns page for shipping rates and methods.

We move pretty quickly once you hit the Submit button. If we haven’t shipped your order yet, contact our Toad&Co customer service team and they may be able to help catch it before it goes out. Our normal business hours are Monday-Friday, 9am – 5pm (PST).

We love our international customers, but at the moment we are only able to facilitate shipping to the US and Canada. We are working hard on finding an international shipping option – so stay tuned!

Once your package is shipped, you’ll be emailed a confirmation email with a tracking number. Tracking numbers may take up to 24 hours to appear while the package is delivered to the shipping facility. Please be patient and check back roughly one business day after you have placed your order.

At checkout, there will be 2 options. One is our reusable LimeLoop Mailer. If that is option is not visible due to availability of the mailer, Toad&Co is committed to sourcing the most environmentally friendly packaging that meets our needs to protect the product. We commit to incorporating as much recycled material as possible, reducing plastic wherever we can, using 100% certified paper products (Forest Stewardship Council and Sustainable Forestry Initiative), staying informed on new innovative opportunities to reduce the environmental impact of our packaging, and collaborating with all relevant stakeholders (in and out of our industry) to further packaging best practices beyond our individual impact.

We've partnered with Loop to make it super easy to exchange or return. Simply go to returns.toadandco.com and enter your order details to begin your return. We will provide a return label to send your item(s) back. You can easily exchange for another size, or instantly shop with your return credit for free. Returns for refund are subject to a $5.95 return fee to cover return shipping. 

Easy peasey - visit returns.toadandco.com and enter your order details to start your return. Select your items and choose from available sizes to exchange, or use your credit to instantly shop for any other item on the site.

If the item you wish to exchange was not purchased through www.toadandco.com, please contact the original seller for assistance.

If you'd like to return a gift that was originally purchased on www.toadandco.com, visit returns.toadandco.com and select the option to Start a Gift Return and enter your order details. We will do our best to help locate your order so you can exchange or return for another item.

Unfortunately, we cannot make exchanges on gifts that were not purchased through www.toadandco.com. Please contact the original seller for assistance.

We will process your refund once the return has been dropped off with the carrier (Hooray! No more waiting for it to be delivered and received at a warehouse). Please allow 2-3 business days for the refund to process through your bank. If you do not receive your refund 3 or more days after dropping off with the carrier, please reach out to us at info@toadandco.com.

We stand behind all our products. Please reach out to us at info@toadandco.com and we will work to make it right!

Like our guarantee says, if you don't get a compliment within three wearings or your Toad&Co garment doesn't bring you joy, we'll make it right.