Shipping & Orders

Our Guarantee: If you don't get a compliment within three wearings or your Toad&Co clothes don't bring you joy, we'll make it right.

We want you to get your Toad as quickly as possible, so we try to ship your order the following business day after you make a purchase. Keep in mind, our shippers take weekends and holidays off. Orders received on Friday will be sent out the following Monday. Once your package is shipped, we’ll email your tracking number; this could take up to 24 hours so please check back one business day after you have placed your order. Please see our Shipping & Returns page for shipping rates and methods.

We move pretty quickly once you hit the Submit button. If we haven’t shipped your order yet, contact our Toad&Co customer service team and they may be able to help catch it before it goes out. Our normal business hours are Monday-Friday, 9am – 5pm (PST).

We love our international customers, but at the moment we are only able to facilitate shipping to the US and Canada. We are working hard on finding an international shipping option – so stay tuned!

Once your package is shipped, you’ll be emailed a confirmation email with a tracking number. Tracking numbers may take up to 24 hours to appear while the package is delivered to the shipping facility. Please be patient and check back roughly one business day after you have placed your order.
At checkout, there will be 2 options. One is our reusable LimeLoop Mailer. If that is option is not visible due to availability of the mailer, Toad&Co is committed to sourcing the most environmentally friendly packaging that meets our needs to protect the product. We commit to incorporating as much recycled material as possible, reducing plastic wherever we can, using 100% certified paper products (Forest Stewardship Council and Sustainable Forestry Initiative), staying informed on new innovative opportunities to reduce the environmental impact of our packaging, and collaborating with all relevant stakeholders (in and out of our industry) to further packaging best practices beyond our individual impact.

Returns & Exchanges

We provide a pre-paid USPS return shipping label with all online purchases. It is located on the outside of the package in a yellow sleeve labeled “Return Documents Enclosed”. Simply remove the label from sleeve, peel and apply to the outside of your return shipment. You can either drop this return off at a USPS box, or leave in your mailbox with other outgoing mail.

If you choose to use the label provided, the following flat rates will be deducted from your refund amount:

# of Items Returned & Amount Deducted from Return

1 – $5.95
2 – $7.95

If you do not use the provided shipping label, please reach out to us directly at info@toadandco.com with your order number and we will issue you an RA# and provide instructions for returning.

At the moment we aren't able to process exchanges directly. Instead, to make an exchange we recommend following the above return instructions for the item(s) you don’t want, then placing a new order for your replacement item(s). Please do not request exchanges on your return invoice. Our warehouse is a shipping and receiving facility only and will not be able to process exchanges. When your returned item(s) has been received and accepted (within 7-10 business days), you’ll be refunded back to your original form of payment.

If the item you wish to exchange was not purchased through www.toadandco.com, please contact the original seller for assistance.
If you'd like to return a gift that was originally purchased on www.toadandco.com, please contact customer service for instructions on how to make an exchange or receive a gift card credit. To speed up the process, please have the order number or name of the original purchaser on hand. Unfortunately, we cannot make exchanges on gifts that were not purchased through www.toadandco.com. Please contact the original seller for assistance.
When you return an item using the provided pre-paid return label, you can track your package by going to USPS and entering the return tracking number provided. Using the pre-paid labels will allow us to track your return or exchange. Once your return is received, we'll issue a credit to the original method of payment within 7-10 business days. If you need additional help, please contact customer service.

We stand behind all our products. Please get in touch with us and we will work to make it right!

Like our guarantee says, if you don't get a compliment within three wearings or your Toad&Co garment doesn't bring you joy, we'll make it right.

Other Useful Stuff

Yes, we do! We currently send out the Toad&Co quarterly Handbook once per season. It calls out our latest and greatest styles, offers travel tips, recipes, and has lots of great information on how to live sustainably. Our cataog is printed on recyled paper with soy based inks.
You can email us with your full name and address where the catalog was shipped and we’ll be happy to take you off the list.
Lots of places! Toad&Co can be found at many online retailers and retail stores across the country. To find a store in your area, use the Store Locator.
If you purchased items at full price on www.toadandco.com within the last 14 days that are now on sale, we're happy to give you a price adjustment if the item is still in stock. Proof of purchase is required and the original method of payment will be credited. We do not offer price adjustments made on products that were already on sale. This means only one price adjustment and unfortunately no price adjustments are permitted on “sale on sale” if the original purchase was not at full price.
The Renewal Workshop partners with apparel brands to take damaged, returned or unsellable clothing and turn it into renewed apparel or upcycled materials. This spares millions of tons of textiles from ending up in landfills each year. By diverting our unsellable inventory from the landfills, we are transforming a linear apparel system into a circular one. Click here for more information on our partnership with the Renewal Workshop.

Yes you can! If you have some old Toad clothing you're ready to part ways with you can send it to the Renewal Workshop as part of the Circle Back Program.

Here is the address to send to:

CircleBack @ The Renewal Workshop
1400 NE Columbia Gorge Way
Cascade Locks, OR 97014

*And just so we’re clear, we’re not sending this back to you. If you're looking to repair yourself, check out our blog for some handy guides.