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Frequently Asked Questions
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Our rewards program lets you earn points on purchases and activities, which can be redeemed for discounts and exclusive perks.
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Simply sign up to create your account and start earning rewards!
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You earn points for every dollar spent on Toad&Co clothing. You can also earn points by signing up, following us on social media, leaving a product review, and more! Check out the “Ways to Earn” section for details.
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Log in and head to your Loyalty page to redeem your points for rewards. You can also use your points directly at checkout.
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Unfortunately, like chip dip at a party, we aren't able to double dip with discounts. Only one reward or discount code can be applied to each order.
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Log in to your account! Your points balance will be highlighted at the top of the page.
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Like all good things, reward points do come to an end. But the good news is that they will only expire after a full year of inactivity on your account. So, if you take any action (like placing an order) your points will be safeguarded for another year!
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We'd love to keep a good thing going forever, but your VIP tier is based off of the last 365 days of purchases you have made. We add all of that up and determine your loyalty tier based off of that!
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Rewards will not expire once they are activated in the account.
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If you return a purchase, the points you earned for that purchase will be deducted from your account.
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Of course! Items purchased with a reward are still eligible under our standard returns policy however, rewards or points used are not able to be refunded.
If you are looking to exchange an item you used a reward to purchase, reach out to our customer service team and they would be happy to assist.
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On your birthday! The only instance in which birthday points will be delayed until next year is if your birthday is within 1 day from the day you entered it.
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Contact our customer service team at info@toadandco.com for assistance.